Streamlining Operational Intelligence: Building a Secure, Centralized Automation System for Byggmax.

Leveraging IFS architecture to unify data, accelerate decisions, and enhance customer experience.

From Fragmentation to Fluidity: Solving the Data Disconnect

Byggmax, one of Sweden’s most prominent home improvement retailers, operates across a highly dynamic supply and fulfillment network. With growth comes complexity—and Byggmax, always ahead of the curve, recognized an opportunity to further elevate its operational precision and customer service.

INDPRO IO partnered with Byggmax to design and implement a future-ready automation system anchored in centralized intelligence. Built around an IFS-based architecture, our solution transformed existing workflows into a cohesive, secure, and scalable platform—enhancing visibility, accountability, and agility across the entire order lifecycle.

The Vision: Scaling with Precision

Byggmax’s leadership team identified that the next wave of customer excellence would be powered by operational integration and automation. Rather than waiting for inefficiencies to emerge, they took a proactive approach to:

• Unify operational data for faster, more informed decision-making
• Streamline order and return workflows to enhance customer experience
• Standardize supplier and client communications within a secure environment
• Future-proof infrastructure to support continuous growth and innovation

This initiative wasn’t born of necessity—but of vision. It reflects Byggmax’s commitment to staying ahead by investing in the systems that power lasting performance.

The Solution: A Unified, IFS-Centric Automation Layer

We engineered a modular, plug-and-play SaaS platform tailored to Byggmax’s ecosystem. The system is built around seven core components, each addressing a specific optimization opportunity in their operations:

Centralized Data Hub

All operational data—from orders to returns to supplier records—is consolidated into a secure, cloud-native repository. This becomes the single source of truth for all downstream workflows.

Automated Order Management

A smart service tracks the full order lifecycle—from placement to delivery—with real-time status updates and minimal manual input.

Returns Management Portal

Automated return processing now includes tracking, approval workflows, and instant reporting—reducing reverse logistics friction.

Client & Supplier Relationship Management

With unified profiles, communication logs, and contract metadata, the platform now supports streamlined onboarding, status monitoring, and ongoing coordination.

Live Dashboards & KPIs

Custom dashboards surface operational insights in real time, tracking order fulfillment rates, return volumes, client satisfaction, and supplier performance.

Security Layer

We implemented RBAC (Role-Based Access Control), end-to-end encryption, and real-time threat monitoring to secure sensitive data at rest and in motion.

Lightweight SaaS Deployment

Delivered as a plugin-compatible SaaS model, the system integrates easily with existing ERP and CRM tools—ensuring high availability, automatic updates, and effortless scaling.

Architecture That Enables Intelligence

Our multi-layered system design included:

• User Access Layer: Secure authentication via web or plugin portals
• Application Layer: Order, returns, and partner management modules
• Data Layer: Encrypted central repository with automated backup and recovery
• Integration Layer: APIs to bridge external ERP, CRM, and supplier systems
• Security Layer: Real-time monitoring, RBAC, and incident response tools
• Analytics Layer: Custom reports and trend dashboards for operational intelligence

Outcomes That Matter

With the new platform in place, Byggmax achieved:

• Higher operational efficiency: Reduced manual intervention and error rates
• Improved transparency: Real-time visibility into every process and partner
• Faster decision-making: With live data and predictive insights
• Stronger compliance and data control: Through unified access and monitoring

This transformation positions Byggmax not just for smoother operations—but for scalable, data-driven growth.